A brief interaction in a grocery store became a reflection on how genuine presence and a simple “happy to help” can set the tone for someone else’s day—and quietly shape culture.

Are our intentions and impact aligned?

A simple potluck-versus-buffet metaphor offers a powerful lens for understanding how communities and teams thrive when people show up as contributors, not just consumers.

Flipping the traditional process on its head to achieve better outcomes.

While psychological safety is nice to talk about, how do we actually create it?

What we say, what we do, and aligning the two.

As leaders, we can help to create the “ACE Hardware culture.”

Many well-intentioned culture initiatives fail. In a best case scenario of failure, we learn some things and try again.